RepUvue believes that easy online reputation management is essential to the success of your business. We have encountered nearly every online reputation management issue you can imagine, which led us to develop the quickest and most affordable reputation management services for companies that have been victimized by negative online reviews. With a team of top online defamation attorneys, digital brand managers, search engine specialists and arbitrators, we can entirely remove or suppress negative online reviews that are hurting your company’s reputation.

Negative Review Removal

Let’s face it; negative reviews are the biggest red flag to a consumer. To consumers, reviews are incredibly influential as to whether or not we will work with a company or buy their product. Peer opinions are something that we value greatly, and we often look to online reviews before investing our hard earned money into buying a product.Read More

Even with a plethora of average to positive reviews, one or two stray negative reviews can send a potential customer running to your competitor. RepuVue’s reputation management services are designed to stop that from happening.

First and foremost, not all reviews are accurate. There are plenty of reasons why someone would write an inaccurate negative review for a company; this does not mean your company or product should undergo these destructive consequences. RepuVue has spent years gathering a specialized team of defamation attorneys who are very efficient in removing libelous or inaccurate information through litigation. Since many negative reviews are fraudulent, the author is not likely to stand behind their statements. In most cases, a default judgement will be awarded, and there will be a court order to remove the slanderous material. The judgement will be forwarded to search engines to ensure that the review is fully removed from all search results.

Cease and desist letters are another very effective way in which RepuVue will help remove negative reviews. Our legal team will assist in creating and sending these letters. Cease and desist letters essentially warn the recipient that if the harmful material is not discontinued and removed, legal action will be taken. This frequently results in the removal of the damaging statements and warns the individual that a lawsuit will be considered pending further defamation.
Ultimately, even the best companies or products will receive honest negative reviews.

At RepuVue we believe that it is possible to take an unhappy customer and completely change their opinion. We have created a widget that lives on your website which encourages individuals to leave reviews. If a customer attempts to leave a review that is 2.5 stars or less, the screen will automatically transition to the customer service page. This page will prompt the individual to explain why they are leaving the negative review, and it gives you the opportunity to make things right with them. It could be something incredibly simple, and not only will the review turn into a positive one, but the consumer is likely to praise the attentive customer service. Potential consumers love seeing great customer service and appreciate a company that acknowledges those that are unhappy with their product.

Reputation Intelligence Center

Want to know what people are saying about you and your company? Our dashboard allows you to see what it being said about you, as well as respond and address concerns that consumers may have all from one login.

Using this cutting-edge software, you can listen and respond to customers all in one place. The best way to improve your company is to listen and respect the opinions of those using your product. Knowing what works and what doesn’t work is a great resource that can put you ahead of competitors.

Listing Central

Providing accurate information to the customer is vital to your success. Contact information needs to be easily accessible and product information needs to be specific and correct. As part of our reputation management services, we provide constant monitoring and editing for directory information to ensure efficiency. This helps engage the consumer as well as increases the accuracy of search results. Read More

Our goal is to engage potential consumers from the start. We want to help you grab their attention while presenting as professional and aware. There is nothing that is more frustrating to a customer than finding inaccurate information on a company’s website.

Dialing a phone number and getting a disconnected line? Clicking on a URL that does not load? Not being able to find an email address for extra information?

These all may seem simple enough, but having this information correct and available could be the key to your success or failure. Contact information is usually distributed on other platforms and websites through the original content that you publish, so it is pertinent that all of this data is factual and updated regularly. A consumer may quickly become discouraged with failed outreach attempts, and they may move on to another company that has information readily available and accurate for them.

Social Marketing

We will assist you in creating an extensive social media footprint. This can be attained by managing current social media accounts as well as creating new ones. Social media is a great way to provide information to the consumer about your company and what you can offer. It can also be used as a tool to communicate with customers and answer questions efficiently. Read More

 

Our social media posting feature is just one of our reputation management services and provides your company with unique social media posts that will increase visibility and inform the public of what you have to offer. Platforms such as Facebook, Google Plus, Twitter, and Instagram can all be used uniquely to reach out to specific populations. Content creation and management is also available if needed.

Consumers like to see a company with an active presence on social media. We can oversee your accounts and keep all of the information relevant and accurate. Social media is great tool for communication and interacting with clients that need support or just want to give feedback. Interacting with individuals on social media shows that you really care about your communication and are willing to go the extra mile for the customer.

Review Solicitation and Response

Customer reviews and ratings are essential for your search results and digital marketing. RepUvue technology offers simple, scalable review generation, monitoring and response features. One key element is the customer service feature that kicks in if a customer leaves a review with fewer than 3 stars. Read More

Our social media posting feature provides your company with unique social media posts that will increase visibility and inform the public of what you have to offer. Platforms such as Facebook, Google Plus, Twitter, and Instagram can all be used uniquely to reach out to specific populations. Content creation and management is also available if needed.

Consumers like to see a company with an active presence on social media. We can oversee your accounts and keep all of the information relevant and accurate. Social media is great tool for communication and interacting with clients that need support or just want to give feedback. Interacting with individuals on social media shows that you really care about your communication and are willing to go the extra mile for the customer.

Reputation Management Services

Reviews can make or break a company. We encourage and solicit reviews from customers when appropriate and try to make every experience a positive one. We will monitor reviews that are posted about your company as well as the conversations that take place between consumers in those reviews.  Read More

One of the most common ways in which individuals find out about anything is by searching it on the internet. Reviews are a way in which people gather information from their peer’s personal experiences. These reviews hold a lot of power. Unfortunately, not all reviews are an accurate representation. First and foremost, people are more likely to write a review for a bad experience than a good one. Therefore, mistakes or bad experiences may only make up a small percentage, but those are most likely to be the reviews recorded. False negative reviews can be made by a displeased employee, a competitor, or a consumer. This is where our legal team comes into the picture to help remove those reviews. If the review cannot be removed, we still do our best to mediate the situation and make an attempt to get the original reviewer to retract their statement.

concierge-1

Concierge Service

Our concierge service is custom designed for your company. It is the most effective way to manage your online reputation as a whole. This service can take you from being in the dark when it comes to opinions on your company, to being well informed and proactive. We want you to be ahead of the game and of your competition, and this reputation management service is the best way to achieve that. Read More

Using our groundbreaking concierge service will give you a tremendous advantage over your peers. RepuVue understands that every brand is different and deserves a unique approach. We will customize a plan that will work specifically for your company and its needs. The concierge service includes many different aspects including maximizing visibility, engaging negative reviews, promoting positive reviews, and updating social media accounts.

We want to help make your company well known and well respected. This can be attained by having a very active online presence and engaging with consumers as often as possible. This shows appreciation and acknowledgement of your consumer. It also shows a positive attitude and a desire to fix any wrongs that have been made. We will help you achieve a professional yet personal relationship with your clients.

woman on computer analytics image

Analytics

It is important to know where you stand in the world of business. Our reports and analysis can be used as a tool to see exactly how your company’s reputation is in comparison with competitors. Monthly reports will be generated to provide you with all of the information that you need to know in one place. Find out what areas you are excelling in and what areas need more attention. Not only are monthly reports available, but alerts and emails will be sent out for specific updates that we feel are significant to your success. Alerts will be sent out for every review that is made; this allows you to respond quickly to reviews as well as know what is being said about your company. Read More

This report will also monitor your status on social media platforms including “likes” on Facebook, Twitter followers, and Foursquare activity. You will be able to see how you compare month to month and make adjustments based on this information.

If negative information has been posted about you or your business online, it is likely ranking high in search engine results. The reason for this is the fact that many sites that host negative information are deemed “highly authoritative” in Google’s eyes, which leads to high search rankings and greater visibility of negative content. This is a big problem.

Think about who is “Googling” you on a daily basis: potential clients, business partners, friends, employers, romantic interests, and family members. As scary as this may sound, your online reputation has become a reflection of who you are in the “real world.” Everyone who finds you online (that does not already know about you personally) will judge you by what they see, read, or hear on the internet. RepuVue is here to help you restore and protect your online reputation through our suite of reputation management services.